At Pet Jodi, we strive to provide a smooth and transparent experience for our users. Since our platform only provides access to user-posted pet details and mobile numbers, we follow the refund and cancellation policy outlined below.

1. No Refund Policy

• All payments made on Pet Jodi (for viewing mobile numbers, posting ads, or any other paid feature) are final and non-refunded.
• Once access to a mobile number or advertisement posting is provided, the transaction cannot be reversed or cancelled.

2. Exceptions for Refund

• Refunds will only be considered under the following circumstances:
  • If your payment was deducted but the feature (mobile number access or ad posting) was not activated due to a technical error on our platform.
  • If there is a duplicate payment made by mistake.
• In such cases, please contact us with payment proof, and we will verify the issue.

3. How to Request a Refund

• If you believe you are eligible for a refund under the exceptions mentioned above, you must:
  • Contact us at mypetjodi@gmail.com within 7 working days of the transaction.
  • Provide transaction details (payment ID, amount, and date).
  • Our team will verify the request and process eligible refunds within 7–10 business days through the original payment method.

4. No Guarantee of Success

• Pet Jodi is only a connecting platform and does not guarantee successful pet matrimony, sale, or purchase.
• Payments are strictly for accessing contact details or posting ads, and refunds will not be provided if you are unable to connect or close a transaction with other users.

5. Changes to Policy

• We may update this Refund & Cancellation Policy from time to time. Updated versions will be posted on this page with a revised date.

6. Contact Us

• For any queries regarding this policy, please contact:
• 📧 Email: mypetjodi@gmail.com
• 📞 Phone: 98421 34811